Refund/Cancellation Policy For Courses

If the student cancels their enrollment in a course or packaged courses less than 4 weeks prior to the start date, there will be no refund of monies paid. When the student cancels their enrollment with more than 4 weeks’ notice, the security deposit will be forfeited towards the cancellation fee. Once any course, course package (consisting of more than one course), or workshop(s) has commenced, no refunds are permitted.

If an amendment is requested to the course or course package schedule after the deposit has been paid and within 4 weeks of the start date, it is subject to AED 375 transfer fee per change. If the student does not complete all courses within 6 months from the first course taken, the remaining course fees are forfeited.

Private education sessions (e.g. review, workshop, etc.) can be cancelled or re-scheduled with more than 24 hours’ notice, subject to Instructor Trainer availability. If a private session is cancelled or re-scheduled within 24 hours of the session, the participant will be charged for the full session fee.

Please be advised, we reserve the right to cancel courses and workshops up to 3 weeks prior to the scheduled start date if sufficient enrollment has not been met. In this event, students will have the option of enrolling into the next available course/workshop or receiving a full refund.

COVID-19 Update – Due to the exceptional circumstances, we are now waiving any transfer fees or transfer time restrictions for anyone who is unable to attend or needs to transfer due to ill health or otherwise. If a course is postponed or re-scheduled due to a reason of a cause beyond our control or force majeure, including shutdown ordered by the authorities, you can choose to transfer your registration at no cost to a more convenient time within the next 24 months, or have the cost of the course converted to a credit note valid for purchases of any services or products until 31/12/2021.

For queries, please email education@real-pilates.com.