Duties & Responsibilities
- Recruits and on-boards staff for all roles.
- Coordinates and conducts staff meetings and staff training sessions.
- Implements performance management system and conducts performance management sessions with all staff.
- Schedules all staff, authorises leave requests and provides payroll data.
- Monitors the cleanliness and maintenance of the studio and takes required actions to ensure high standards and safety at all times.
- Monitors levels of supplies and retail stock and orders as required.
- Schedules all group classes effectively to ensure optimal levels of attendance and sales.
- Designs and implements studio policies to ensure smooth running of the studio and clarity amongst the team.
- Review and assess all client policies to ensure smooth operations and maximize customer satisfaction.
- Advise the CSM on handling of complaints and other client care issues.
- Establish client relationships to maximise customer satisfaction and promote personalized service.
- Develop and implement promotional ideas and internal events to ensure freshness in the studio and promote client retention.
- Investigate opportunities for external events and coordinate involvement in such events.
- Write and/or approve PR content and assist with the design of social media and internal marketing.
Strategic Planning and Growth:
- Prepare reports and present to management team monthly on key targets.
- Recommend and implement initiatives to further strategic growth of the business.