Staff Management:

• Recruits and on-boards staff for all roles.
• Coordinates and conducts staff meetings and staff training sessions.
• Implements performance management system and conducts performance management sessions with all staff.
• Schedules all staff, authorises leave requests and provides payroll data.

Studio Operations:

• Monitors the cleanliness and maintenance of the studio and takes required actions to ensure high standards and safety at all times.
• Monitors levels of supplies and retail stock and orders as required.
• Schedules all group classes effectively to ensure optimal levels of attendance and sales.
• Designs and implements studio policies to ensure smooth running of the studio and clarity amongst the team.

Client Care:

• Review and assess all client policies to ensure smooth operations and maximize customer satisfaction.
• Advise the CSM on handling of complaints and other client care issues.
• Establish client relationships to maximise customer satisfaction and promote personalized service.

Marketing/Events:

• Develop and implement promotional ideas and internal events to ensure freshness in the studio and promote client retention.
• Investigate opportunities for external events and coordinate involvement in such events.
• Write and/or approve PR content and assist with the design of social media and internal marketing.

Strategic Planning and Growth:

• Prepare reports and present to management team monthly on key targets.
• Recommend and implement initiatives to further strategic growth of the business.