Classes, Private & Semi-Private Sessions:
These sessions are strictly non-refundable unless you are deemed medically unfit to participate in Pilates or Yoga for the foreseeable future (medical certificate required), in which case you will receive a refund for your pack (less AED 90 administrative fee). In the event of a refund, any sessions used on your package will be calculated as single sessions.
Promotional or discounted offers, including the Trial Offer and the Prenatal Combo are strictly non-refundable regardless of individual circumstances.
If goods purchased at the studio are returned within 14 days from the date of purchase, we shall offer exchange, credit note or refund of the invoice value, provided the following conditions are maintained:
- Goods are in working condition,
- Goods are free from any Scratch or Damage,
- Goods are NOT opened OR repacked in the Original Packing,
- Goods are unused.
- All spare parts & accessories are returned in original packing along with the Packed Items.
There will be no exchanges, returns, refunds or credit notes for second-hand (used) goods or goods purchased online and delivered to you via third party delivery companies.
Original receipt is mandatory for the exchange, credit note or refund.
No exchange, refund or credit note will be possible if the above points are not followed.
When approved, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.