The Customer Service Representatives (CSRs) are the face and voice of Real Pilates. They are primarily responsible for the day-to-day customer service Real Pilates studios. This is a varied role that involves greeting clients, providing initial information about the studio, answering queries, making bookings, selling packages, cash handling, basic studio cleanliness and maintenance and supporting the Pilates instructors. It is essential that the CSRs maintain a positive and professional demeanour during interactions and work-related relationships with all persons at the studios including but not limited to clients, guests and team members.