Duties & Responsibilities
Customer Service Duties:
- Provide excellent face-to-face and telephone service to new and existing clients.
- Establish a rapport with client and create a warm and welcoming ambience at the studio.
- Provide information about the services offered at Real Pilates.
- Address enquiries related to policies and procedures of Real Pilates.
- Handling of client complaints either directly or by referral to the appropriate person.
- Sales of packages involving operation of business management software (Mind Body Online), operation of credit card POS machine and cash handling.
- Maintain a clean, tidy, and welcoming facility.
- Basic administration duties including but not limited to data entry, client bookings and other transactions, creation or amendment to documents, issuance of receipts.
- Ensure maintenance of all supplies including but not limited to water, towels, and retail stock.
- Ensure that the facility is operationally sound and report or attend to basic maintenance issues in a timely manner.
- Adherence to all procedures and health and safety standards are always followed.