Duties & Responsibilities

Customer Service Duties:

  • Provide excellent face-to-face and telephone service to new and existing clients.
  • Establish a rapport with client and create a warm and welcoming ambience at the studio.
  • Provide information about the services offered at Real Pilates.
  • Address enquiries related to policies and procedures of Real Pilates.
  • Handling of client complaints either directly or by referral to the appropriate person.
  • Sales of packages involving operation of business management software (Mind Body Online), operation of credit card POS machine and cash handling.

Operational Duties:

  • Maintain a clean, tidy, and welcoming facility.
  • Basic administration duties including but not limited to data entry, client bookings and other transactions, creation or amendment to documents, issuance of receipts.
  • Ensure maintenance of all supplies including but not limited to water, towels, and retail stock.
  • Ensure that the facility is operationally sound and report or attend to basic maintenance issues in a timely manner.
  • Adherence to all procedures and health and safety standards are always followed.