I booked a class but I can't make it. Do I get a refund?
Unfortunately, no. We have a strict 6-hour cancellation policy for group classes and a 24-hour cancellation policy for private and semi-private sessions. If you can’t make your class, it is your responsibility to cancel it on the app/online, or let us know at least 6 hours (for group classes) or 24 hours (for private and semi-private sessions) before the start time or you will lose the session. We understand that life can sometimes get in the way - traffic, parking delays, kids, work meetings, etc. - are all realities, but we need to be strict and fair to all clients.