Covid-19 FAQ

Last updated on 24/01/2021

Is it safe to visit the studio?

All fitness facilities in Dubai must comply with strict guidelines imposed by Dubai Government. You can be assured that Real Pilates has gone above and beyond these requirements and has successfully passed several Dubai Municipality inspections already.

What safety measures have you put in place?

The safety of our clients and staff members is our number 1 priority. In line with mandatory guidelines, we have implemented the following:

  • 2-metre distance between machines/trainees
  • Class capacity reductions
  • Sanitisation stations across the studio
  • Gap between classes to ensure thorough sanitisation of equipment
  • Systematic disinfection of equipment before and after each use
  • Comprehensive weekly disinfection of the entire facility with professional fogging machine using airline-grade KIOSE 350 produced by world leader Callington.
  • Removal of all mats, props and accessories
  • Contactless booking, check-in and payment processes

You can find the detailed reopening guidelines here - please note that these are subject to changes based on updated instructions from the Dubai Government.

Do I need to wear a mask?

In line with the Dubai Sports Council's guidelines (update no. 3), it is mandatory to wear masks at all times. Clients are allowed to temporarily lower their masks when engaged in the actual physical exercise, or if they have difficulty breathing adequately. They must however put their masks back on again as soon as the exercise is over, before cleaning the equipment and leaving the room and while walking through the premises. Please note masks must be worn correctly to cover nose and mouth. Clients who do not respect these rules will be requested to leave in accordance with the law.

Our front desk and support staff wear both masks and gloves at all times, while our instructors wear masks and will maintain a 2-metre safety distance with clients.

Is your facility inspected by the authorities?

Absolutely! Regular inspections are conducted by inspectors from the Dubai Municipality in close coordination with the Dubai Economic Department and the Dubai Sports Council.

As of April 2021, we have been inspected 6 times and have received Grade A by Dubai Municipality for full compliance with all required norms.

What do you do if your learn a client has tested positive for Covid-19?

In the event a client informs us that he/she has tested positive for Covid-19, the following steps are taken:

  • The account of the person would be suspended for a minimum of 14 days and reactivated only once an official negative PCR test has been provided. Packages will be extended by the duration of the suspension.
  • Contact tracing is conducted to identify any "close contacts" to inform them that their packages would be suspended for 14 days and request them to follow government home quarantine protocols, and to immediately notify the authorities if they develop symptoms. Packages will be extended by the duration of the suspension.

    Note: "close contact" is defined by DHA as being within 2 metres of someone who has tested positive for COVID-19, for at least 15 minutes, starting from the day of collection of sample, when neither person is wearing a mask.

  • Complete a full disinfection of the studio with a professional fogging machine using DM approved airline-grade KIOSE 350 produced by world leader Callington.

    What if I came into contact with someone who has tested positive?

    It depends whether you were in "close contact" or not.

    According to DHA, a close contact is any individual who spent time with a confirmed COVID-19 for more than 15 minutes and if the physical distance maintained was less than 2 meters, whether it was two days before their symptoms appeared or since the person received their positive result or any time during the 10 days of infection.

    If you were a close contact, YOU MUST INFORM US IMMEDIATELY and quarantine for 10 days from the date of the last contact with the infected person. We will suspend your account for this period and will extend any active packages for 10 days.

    There is no need to undergo a PCR test if you don't have any symptoms. A negative PCR test done right after coming into close contact would be meaningless since the incubation period of the virus is 10 days. But if ANY symptoms appear during the quarantine period, call 800 342 to book a PCR test appointment. If the test result is positive, DHA will contact you for isolation procedures. If the test result is negative, you must complete the 10-day quarantine period.

    For more information, please visit the DHA website.

    Are clients above 60 years young allowed?

    Yes, in line with existing precautionary measures related to resumption of sports activities, the Dubai Sports Council announced the lifting of all restrictions imposed on people above 60 years old as of June 18th 2020 within strict commitment to all precautionary measures and protocols to assure the safety of fitness practitioners.

    What happened to the package I bought before the lockdown in March 2020?

    All packages still valid at the time of our closure on March 15th have been extended for the entire period we were closed (until May 27), so you would not have lost any sessions in the period. This is valid even if you used them to attend virtual classes during the lockdown period. In case your extension has been missed, please email us and we will immediately rectify the error.

    How can I help Real Pilates and everyone else?

    The most effective way you can help us and everyone around you is by frequently washing your hands (use sanitisers if not possible), maintaining physical distances, wearing a mask, being patient and respectful towards others and smiling - even under your mask - eyes can smile too!

    If you have any flu-like symptoms or have been in close contact with anyone who has recently tested positive for Covid-19, please refrain from coming to the studio and follow DHA guidelines. Click here for more information.

    Finally, know that small businesses like us have suffered massive losses, please let others know how safe our studios are and encourage your friends to join us. Not only will you help them by making them healthier, stronger and happier, but you will also help us navigate through these challenging times.

    Remember that #We_Are_All_Responsible.