Customer Service

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Alex

Alex has qualifications in engineering, health studies and paramedic science and a strong professional background in customer service and hospitality. In her role as Customer Service Manager, Alex feels she can combine her methodical problem-solving skills with her interest in health and her love of working with people - people are her passion.

Originally from the UK, Alex is an avid traveller and really enjoys scuba diving wherever she goes. She often combines her interest in experiencing the world with humanitarian efforts and has been involved in numerous volunteer projects including building orphanages in the Ukraine, feeding street children in disadvantaged areas and packing supply boxes for tsunami relief.

Alex is an incredible baker so if you’re lucky, you might be in the studio when she has some of her freshly baked treats.

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Catherine

Catherine was part of the original Real Pilates team, arriving in Dubai in 2009, and has supported thousands of our members. She completed her Certificate of Computer Science at the Philippine American Computer Education before working as a data entry officer at Perfect Image Gym. She also held a secretarial role at the Kapis Mansion. Catherine was born in the Philippines, where she used to teach children catechism and volunteered in relief efforts after natural disasters hit her hometown. She loves reading books, camping and traveling.

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Jacque

Jacque is from Nairobi and describes herself as young, impressionable, constantly evolving and open minded. She loves that her job allows her to mix with different nationalities and gives her the opportunity to meet new people. Jacque has a degree in Business Management and Communications and also a diploma in Graphic Design. She loves travel, enjoys to dance, particularly the salsa and kizomba, and can sing. She was a member of the singing group Rays of Hope back in Kenya. When Jacque last returned home, she spent time on important initiatives such as AIDS awareness and church projects.

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Rita

Rita joined Real Pilates in early 2011, first at our Palm Strip mall studio, before moving to the JLT studio where balances her time between helping existing members with their classes and private sessions and suggesting the right classes to new comers. Prior to that Rita had accumulated 5 years experience in customer service in Dubai, inclduing over two years as a branch supervisor in a well-known salon where she successfully built strong client relationships. Rita grew up in Kenya and has a Certificate in Computers as well as qualification from the International Air Travel Agency (IATA). She spends her free time watching movies, swimming and being with family and friends. Her greatest gift is her ability to connect with people. Her mantra is always smile, be happy and in every situation, be calm.

Jumeirah: 04-3453228 | JLT: 04-4585399

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